FAQ


What is your repair policy? 

We will repair any design if it is damaged. Please contact us for return authorization at KRISTEN@FERNWEHJEWELS.COM

 

What if I need my ring resized?

We can gladly resize any ring for you. Please email us at KRISTEN@FERNWEHJEWELS.COM for an authorization form. Please send your ring back to our studio address, along with your specific resizing request, email and shipping addresses. Takes approximately 5-7 business days.

 

How do I care for my jewelry? 

Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. 
The majority of our collections consist of 14kt gold filled and sterling silver and can be cleaned with a polishing cloth.  On sterling silver pieces the metal may darken or tarnish with normal wear, most of our sterling silver already has an oxidized finish. We recommend gently wiping the metal surface with a polishing cloth. Please do NOT dip any Fernweh Jewels piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.

All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.

 

Are the pictures online to scale?

We do our best to make the photos as close to their actual size as we can, but the pictures are not necessarily to scale. The descriptions include dimensions for each piece and there is typically a model to better show the scale of each piece. If you have any other questions regarding the size of a particular piece, please contact us at KRISTEN@FERNWEHJEWELS.COM