If any item is ever damaged, please email KRISTEN@FERNWEHJEWELS.COM. As soon as we receive the damaged item we will send a replacement. 

 If you are not fully satisfied with your purchase, FERNWEH JEWELS will accept most items for exchange.

Please contact within 24 hours of receiving your item, if you wish to exchange it. 
Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order.

Returns after the 7 day period are only eligible for store credit. If you would like to make a return please email for a return authorization at KRISTEN@FERNWEHJEWELS.COM. Please return your order with an insured courier and retain your receipt.

Please include a detailed note with your name, email address and invoice number.   Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange or damaged items.